Effective Date: October 1, 2018
Last Updated: January 1, 2026

This Privacy Policy describes how Pathway Hospice & Palliative Care (“Pathway,” “we,” “us,” or “our”) collects, uses, and protects information gathered through our website, PathwayHospiceCare.com (the “Site”). This policy applies to general website and business information. It does not replace, and is separate from, our HIPAA Notice of Privacy Practices, which governs how we use and disclose Protected Health Information (“PHI”) for patients under our care. If you are a current or prospective patient seeking information about how your medical information is handled, please refer to our Notice of Privacy Practices, available at [INSERT LINK] or in print at our office.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

  • General browsing of our Site
  • Contact forms, job application forms, and newsletter or podcast-update sign-ups
  • Website analytics and cookies
  • Any other general inquiries submitted through the Site that are not part of an established patient relationship

This Policy does not govern Protected Health Information created, received, or maintained in connection with the provision of hospice or palliative care services, which is governed exclusively by our HIPAA Notice of Privacy Practices and applicable federal and state law.

2. Information We Collect

a. Information You Provide Directly

  • Contact form submissions (e.g., name, email, phone number, message content)
  • Job applications (e.g., name, contact information, resume/CV, work history)
  • Newsletter or podcast update sign-ups (e.g., email address)
  • Testimonials you choose to submit, if you use our testimonial submission form

b. Information Collected Automatically

  • Standard website analytics data (e.g., pages visited, time on site, browser/device type, approximate location derived from IP address) via tools such as Google Analytics
  • Cookies used for site functionality, caching, and performance (see Section 6)

c. What We Do Not Collect Through This Site

We do not use this website to collect, store, or transmit Protected Health Information. Please do not submit medical history, diagnosis information, treatment details, or other PHI through our general contact or job application forms. If you need to discuss patient care, please contact us directly by phone at 435-477-6999.

3. How We Use Information

We use the general (non-PHI) information described above to:

  • Respond to inquiries submitted through our contact form
  • Process and follow up on job applications
  • Send podcast updates or newsletters to those who opt in
  • Improve our website’s content, usability, and performance
  • Understand how visitors find and use our Site, for marketing and outreach purposes
  • Comply with legal obligations

We do not use this general information to make decisions about patient care, and information submitted through general website forms does not become part of any patient’s medical record.

4. How We Share Information

a. We Do Not Share PHI With Non-Compliant Third Parties

As a HIPAA-covered entity, we do not disclose Protected Health Information to any third party that is not itself bound by HIPAA or an appropriate Business Associate Agreement. This includes advertising networks, general-purpose marketing platforms, and any vendor that has not signed a Business Associate Agreement with us where required by law.

b. General (Non-PHI) Information

We may share non-medical, general information collected through this Site with:

  • Service providers who help us operate the Site or our business (e.g., our web hosting provider, email service provider, analytics providers, and form/CRM tools), solely for the purposes of providing those services to us
  • Legal or regulatory authorities, when required by law, subpoena, or other legal process
  • Successors, in the event of a merger, acquisition, or sale of business assets, subject to the same protections described in this Policy

We do not sell general personal information collected through this Site to third parties.

c. Third-Party Tools Used on This Site

This Site uses the following categories of third-party tools, which may receive limited technical/usage data as described in their own privacy policies:

  • Website analytics (e.g., Google Analytics)
  • Search engine tools (e.g., Google Search Console)
  • Form and spam-protection tools
  • Website performance/caching tools

None of these tools are provided with, and none receive, Protected Health Information through this Site.

5. Your Choices and Rights

  • Newsletter/podcast updates: You may unsubscribe at any time using the link provided in any email, or by contacting us directly.
  • Contact form and job application information: You may request that we delete general information you’ve submitted by contacting us through our ~~ or by calling 435-477-6999.
  • Patients and prospective patients: If you have questions about your rights regarding PHI — including the right to access, amend, or request restrictions on your medical information — please refer to our HIPAA Notice of Privacy Practices or contact our Pathway Hospice and Palliative Care Privacy Officer directly.
  • State privacy law rights: Depending on your state of residence, you may have additional rights regarding your personal information (such as the right to know what information is collected or to request deletion). Contact us using the information below to make such a request.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember basic site preferences
  • Enable caching for faster page load times
  • Collect anonymized or aggregated analytics data about how the Site is used

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the Site but will not prevent you from contacting us or viewing general content.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect general information collected through this Site. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Protected Health Information related to patient care is subject to the additional, specific safeguards required under HIPAA, described separately in our Notice of Privacy Practices.

8. Children’s Privacy

This Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this Site.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last Updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle general information collected through this Site, please contact us:

Pathway Hospice & Palliative Care
1240 E 100 S Ste 17B, St. George, UT 84770
Phone: 435-477-6999
Contact form: ~~

For questions specifically about the privacy of your medical information as a patient, please contact our Pathway Hospice and Palliative Care Privacy Officer at 435-477-6999, or refer to our Notice of Privacy Practices.

This document is a draft prepared for legal review and does not constitute legal advice. Before publishing, this policy should be reviewed by an attorney familiar with HIPAA compliance and applicable state privacy laws (including Utah’s Consumer Privacy Act and any other states where the practice may have patients or website visitors).